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Returns & Exchanges

Our Policy

All Virtuous Luxe products are final purchases. We carefully craft and curate every product to the highest standards of quality, and we stand behind every item we sell.

We do not accept returns or offer refunds for change of mind, buyer's remorse, or personal preference.

Damaged or Defective Items — Exchange Only

We will gladly offer an exchange if your product arrives damaged or defective. To qualify:

  • Damage or defect must be reported within 7 days of delivery
  • Contact us via our contact page with your order number and clear photos of the damage
  • Our team will review your request and arrange an exchange for the same item
  • Exchanges are subject to availability

How to Report a Damaged Item

  • Submit your report within 7 days of receiving your order — reports after this window cannot be processed
  • Provide your order number and photos clearly showing the damage or defect
  • Our team will respond within 1–2 business days to arrange your exchange
We take pride in every product we ship. If something arrives damaged, we want to make it right — but please report it within 7 days of delivery.